I'm uncomfortable accepting thanks for my service When I left the military in 2014 after nearly 12 years of service in the Air Force, a fellow veteran advised me on how to respond when a civilian says, “Thank you for your service.”

Algolia wants to bring transparency to service-level agreements Service-level agreements (SLAs) are key when it comes to choosing a service that is going to play an important part for your own service. Cloud hosting services have an SLA, software-as-a-service products have an SLA, even airlines have SLAs. Softwar Read more ... e-as-a-service startup Algolia just revamped its S...

How to Use Your Customer Service Experience to Find a New Job Many of us start out working in customer service as a stepping stone to our next job, but it can be difficult to figure out how to climb that corporate ladder. A reader on Quora recently asked how they can transition from customer service to somethin Read more ... g more.

The confusing world of service dogs Why those service animal registration sites are a problem and a lot of other things you probably don't know.

Service, The Customer Service Startup, Launches Its iOS App Service, the LA-based customer service startup that recently closed a $3.1M seed round, just launched its iOS app. As a refresher, Service acts as an..

Customer service startup Service raises $3.1M led by Founders Fund Khosla Ventures famously backed Gripe.io, a startup which allowed disappointed customers to complain loudly on social media about service providers that had..

Customer Service Reps: How Can People Get Better Service From You? It can be a pain to deal with customer service, but it’s probably more painful for them to deal with unruly customers all day long. If you work in customer service, tell us how people can get better, more efficient service from you.

Would You Try Walmart's 'Prime'-Like Service? (Plus, a Walmart Grocery Delivery Service!) Walmart has announced plans to roll out a shipping service this summer that rivals Amazon Prime. The service, code-named "Tahoe," will be $50 a year and provide unlimited shipping in 3 days or less...

Would You Try Walmart's 'Prime'-Like Service? (Plus, a Walmart Grocery Delivery Service!) Walmart has announced plans to roll out a shipping service this summer that rivals Amazon Prime. The service, code-named "Tahoe," will be $50 a year and provide unlimited shipping in 3 days or less...

SolarWinds acquires log management service Papertrail for $41M in cash The publicly traded IT performance management service SolarWinds today announced that it has acquired Papertrail, a log management service, for $41 million in..